LEARN ABOUT OUR COVID-19 RESPONSE

COVID-19 Frequently Asked Questions

Want to know more about what we’re doing to keep the communities we serve safe? Read our FAQs.

7-Eleven COVID Response
Plus sign Minus sign

The Victorian government has deemed us an essential business and the majority of our stores will continue to open as usual - 24 hours, 7 days a week - to ensure customers including frontline workers have access to essentials like groceries, fuel, personal care items, food, drinks and more. We strongly encourage everyone to adhere to the Victorian Government’s curfew.

Plus sign Minus sign

We will be looking after team members impacted by COVID-19 no matter whether they are full-time, part-time or casual with a COVID-19 Special Leave initiative. This is not only the right thing to do, it is also an important and responsible response to public health advice. 

Plus sign Minus sign

We stock face masks in over 600 stores nationally.

Plus sign Minus sign

Don’t worry! Please ask a team member for a glove. Bins are provided outside the store for disposal.

Plus sign Minus sign

We, like everyone else in the community, are following the hygiene instructions as directed by the Department of Health. With all the increased cleaning routines in place, and customers’ own good hygiene practices, the use of reusable cups has minimal risk.

Plus sign Minus sign

Our team members are required to follow the highest food safety and cash handling standards. Our team members are frequently washing or sanitising their hands and we are encouraging everyone to pay by card where possible to ensure each transaction is as safe as possible. 

Plus sign Minus sign

We’re asking customers to sanitise their hands when they enter the store before touching anything. Additionally, we regularly clean tongs and surfaces throughout the day, but there’s gloves available if you’d prefer to use them instead of the tongs to grab what you want from the cabinets. 

Plus sign Minus sign

We’ve increased our cleaning routines and we’ve got plenty of paper towel available for customers to use when picking up and hold our fuel pumps. The current advice is that petrol pumps are no more likely than any other hard surface to carry germs. Like many others, we’re doing our best to source additional supplies of hand sanitiser and other cleaning supplies, these are available inside stores for customer use. 

Plus sign Minus sign

We encourage people to use digital payment methods where possible, but we will continue to accept cash.