LEARN ABOUT OUR COVID-19 RESPONSE
7-Eleven store response to COVID-19

We're Still Here for You

So many things have changed in response to COVID-19 but our commitment to serving our local communities remains strong. To keep us all safe we've made some changes in-store. 

What we’re doing.

The majority our stores continue to stay open as usual. In the interests of health and wellbeing, we’ve implemented a series of new procedures in accordance with the State and Commonwealth Departments of Health, including:

Store Team Members

Our team members are vigilant about personal hygiene including frequent hand-washing with access to hand sanitiser and gloves.

 

Physical Distancing

We’re practicing physical distancing and limiting the number of people in-store according to state guidelines. 

Store Hygiene

Hand sanitiser is provided for customer use in all stores and we’ve increased the regularity of our cleaning routines.

Stage 3 Areas

In stage 3 areas, our team members have been supplied with face masks for when they cannot physically distance from customers. 

Stage 4 Areas

In stage 4 areas, our team members have been supplied with face masks and must wear them in accordance with government guidelines.

How you can help.

If you visit your local 7-Eleven store, please do your part by:

Wearing a face mask or covering

*Regulations will differ according to your state.

Using the hand sanitiser provided

Paying by card (if you can)

Practicing physical distancing

Covering coughs & sneezes

Being kind to our team members & each other

Frequently Asked Questions

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The Victorian Government has deemed us an essential business and the majority of our stores will continue to open as usual, 24 hours, 7 days a week,  to ensure customers including frontline workers have access to essentials like groceries, fuel, personal care items, food, drinks and more.

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We will be looking after team members impacted by COVID-19 no matter whether they are full-time, part-time or casual with a COVID-19 Special Leave initiative. This is not only the right thing to do, it is also an important and responsible response to public health advice. 

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Yes, we stock face masks in over 600 stores nationally. 

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The current advice is that petrol pumps are no more likely than any other hard surface to carry germs. In addition to our strict cleaning routines, we have provided paper towel at fuel pumps for customers to use when filling up. 

Hand sanitiser and gloves are also available in-store. 

7-Eleven Home Delivery

Running low on a few things? We now offer Home Delivery in select Melbourne and Sydney areas.

Get everyday essentials like groceries, food and drinks – including 7-Eleven coffee and Slurpee – delivered straight to your door. No contact, no worries!