7-Eleven Employee Helpline

If you want to lodge a new claim for underpaid wages at a 7-Eleven store in Australia, please click here.

If you have any questions or concerns regarding employment or wage payment practices at a 7-Eleven store, please contact one of the following helplines.

Customer issues should be reported to Customer Service via 1800 247 711 or online.

7-Eleven Wage Claims Program

Eleven's Wage Claims Program commenced 1 February 2017, replacing the former Wages Repayment Program.

Click here for further information or to submit a claim.

7-Eleven Franchisee Employee Helpline

To raise any issue or concern in regard to misconduct, unethical and illegal activity within a 7-Eleven store, such as:

  • Unethical, fraudulent or illegal behaviour and actions
  • Refusal to meet employment law or required employment conditions
  • lllegal wage payment practices
  • Threatening or malicious behaviour
  • Any other conduct that is a breach of legislation or 7-Eleven policies

The 7-Eleven Franchisee Employee Helpline is a dedicated, external and independent service, operated by a professional services organisation with specialists in capturing and reporting these types of concerns. You may raise your issue or concern anonymously should you wish.

Ph: 1800 711 243 (Mon-Fri, 8am-8pm, interpreters available) 
Email: 7ElevenHelpline@erstrategies.com.au

Submit an enquiry


Email address

Telephone number

(Including area code, eg: 03 9000 0000)

Are you a current, or former employee?*

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Store Number

Enquiry *

Fair Work Ombudsman

The Fair Work Ombudsman is the Australian Government's workplace regulator working with employees, employers and the community to educate and encourage compliance with Australia's workplace laws.

  • To seek help with understanding your rights and responsibilities under Australian workplace laws, including pay, leave and entitlements calculators
  • To seek help resolving workplace issues which may arise
  • To report a workplace concern

Ph: 13 13 94
Web: http://www.fairwork.gov.au