7-Eleven Employee Helpline

If you want to lodge a new claim for underpaid wages at a 7-Eleven store in Australia, please click here.

If you have any questions or concerns regarding employment or wage payment practices at a 7-Eleven store, please contact one of the following helplines.

Customer issues should be reported to Customer Service via 1800 247 711 or online.

7-Eleven Wage Claims Program

Eleven's Wage Claims Program commenced 1 February 2017, replacing the former Wages Repayment Program.

Click here for further information or to submit a claim.

7-Eleven Franchisee Employee Helpline

To raise any issue or concern in regard to misconduct, unethical and illegal activity within a 7-Eleven store, such as:

• Unethical, fraudulent or illegal behaviour and actions
• Refusal to meet employment law or required employment conditions
• lllegal wage payment practices
• Threatening or malicious behaviour
• Any other conduct that is a breach of legislation or 7-Eleven policies

The 7-Eleven Franchisee Employee Helpline is a dedicated, external and independent service, operated by a professional services organisation with specialists in capturing and reporting these types of concerns. You may raise your issue or concern anonymously should you wish.

Ph: 1800 711 243 (Mon-Fri, 8am-8pm, interpreters available) 
Email: 7ElevenHelpline@erstrategies.com.au