Velocity Frequently Asked Questions

Want to know more about 7-Eleven partnership with Velocity? Read our FAQs.

Troubleshooting
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Please ensure you have the latest operating system on your iPhone or android device and try downloading again.

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Make sure you are running the latest version of the app to access Velocity Frequent Flyer’s functionality. Update My 7-Eleven app in the Apple App Store (iOS) or the Google Play store (Android) if required.

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Within the My 7-Eleven app go to Settings>Contact us and please detail the issue and include a copy of your error if possible so 7-Eleven can assist in resolving the issue.

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That’s not ideal. You must scan your ‘My Card’ at the time of the transaction to earn Velocity Points. 

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There are a few ways you can earn Velocity Points:

  1. You can simply download the My 7-Eleven app and link your Velocity account and scan your ‘My Card’ once the accounts are linked.
  2. Or, you can use the Velocity Frequent Flyer or Virgin Australia app to access your digital My Velocity Card.

Both options can be scanned at the register at 7-Eleven to earn Velocity Points on eligible purchases.

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Do you have an email from Velocity in your inbox? If so, you can find your membership details at the top of the email.

Linking accounts
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To earn Velocity Points using the My 7-Eleven app at 7-Eleven, you must first add your Velocity membership number in the My 7-Eleven app before scanning your Velocity linked My 7-Eleven app and making an eligible purchase. Once linked, you will earn Velocity Points on fuel and eligible in-store purchases. Follow the steps below to link your accounts:

  1. In the My 7-Eleven app menu, tap on ‘Settings’ and open the Velocity Frequent Flyer page. 
  2. Tap on Link Velocity & My 7-Eleven. 
  3. Verify your My 7-Eleven account by entering your My 7-Eleven account password when prompted.
  4. Enter your Velocity membership number and password as per your Velocity account to verify your Velocity account. 
  5. Read and accept the Terms and Conditions and Privacy Policy and click ‘I agree’ to continue. 
  6. If the details you entered are correct, your accounts will now be linked and you will receive email confirmation from 7-Eleven. 
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Once you have completed the steps to link your accounts, you will receive an email confirmation from 7-Eleven. You can also check the accounts have been linked within the My 7-Eleven app by following the steps below:

  • In the My 7-Eleven app menu, tap on ‘Settings’ and check that Velocity Frequent Flyer says “Linked”.

Or

  • In the My 7-Eleven app, tap on ‘My Card’ and check if “Velocity Frequent Flyer Linked” is visible in the top left corner 

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Once you have de-linked your Velocity Frequent Flyer account, you can still earn Velocity Points by scanning your My Velocity Digital Card or by swiping your Velocity membership card at WA stores and selected stores in other States; but will no longer receive access to My 7-Eleven exclusive offers and/or 7th Visit Loyalty Rewards without using the My 7-Eleven app.  To de-link your accounts: 

  • In the My 7-Eleven app menu, tap on ‘Settings’ and open the Velocity Frequent Flyer page. 

  • Tap on De-link Velocity & My 7-Eleven. 

  • Once de-linked you will receive an email from 7-Eleven to confirm your Velocity Frequent Flyer account has been de-linked from your My 7-Eleven account. 

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Yes, you can!  Velocity Frequent Flyer membership is free for eligible customers. For full eligibility please read Velocity Frequent Flyer’s full terms and conditions.  To sign up to Velocity Frequent Flyer in the My 7-Eleven app: 

  • In the My 7-Eleven app menu, tap on ‘Settings’ and open the Velocity Frequent Flyer page. 

  • Tap on ‘Join now’. 

You will be redirected to the Velocity Frequent Flyer join form where you will be asked for personal information such as Name, date of birth, address, contact Number and email address. Complete the join form, read and accept the Velocity Frequent Flyer privacy policy and terms and conditions.  

When you have completed the Velocity Frequent Flyer join form you will receive your Velocity Frequent Flyer membership number on screen and via email immediately. 

Once you have received your Velocity Frequent Flyer membership number, return to the My 7-Eleven app and link your account via the Velocity Frequent Flyer page which can be accessed via the ‘Settings’ menu. 

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You can only earn Velocity Points on a single linked My 7-Eleven account. Once your Velocity Frequent Flyer account and My 7-Eleven account are linked you cannot link that Velocity Frequent Flyer account to a secondary My 7-Eleven account. 

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No, you don’t. Your My 7-Eleven account will be linked simply by using your Velocity Frequent Flyer membership number. However, the name on the Velocity membership and the My 7-Eleven membership must be the same.  

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Your name and Velocity membership number will be shared with 7-Eleven to verify and link your accounts and to allocate Points to your Velocity membership account. You can learn more about how Velocity handles your personal information by reviewing Velocity’s Privacy Policy and about how 7 Eleven handles your personal information by reviewing 7-Eleven’s Privacy Policy. Once the accounts have been linked you will need to scan your ‘My Card’ in the 7-Eleven app when making an eligible purchase at 7-Eleven to earn Velocity Points on your purchase.

Earning Velocity Points
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Velocity Points are earned with any purchase of premium or regular grade fuel and any eligible purchase in-store including food, drink and more. It’s easy! All you have to do is:

  • Link your My 7-Eleven and Velocity Frequent Flyer accounts and remember to scan your ‘MyCard’ in the My 7-Eleven app at the checkout,

Or

  • You may also swipe your Velocity membership card or scan your My Velocity Digital Card at the check out to earn Velocity Points.

At 7-Eleven you will earn:

  • 2 Points per litre on premium fuel (Extra 95, 98 Supreme+)
  • 1 Point per litre on standard fuel (Special Unleaded 91, Special E10, Special Diesel, LPG)
  • 2 Points per $1 spent on food, drinks and more (Exclusions apply, see full terms and conditions for details).
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Velocity Points can be earned on eligible purchases at 7-Eleven. You cannot earn Velocity Points on the following product categories at 7-Eleven:

  • tobacco and tobacco related products (including but not limited to lighters); 

  • mobile prepaid/recharge phone and sim cards; 

  • parcel delivery and collect services including ParcelMate parcels and related services;

  • gift cards; 

  • travel cards; 

  • MoneyGram; 

  • Vouchers; 

  • Trailer, lawn mower and car hire; 

  • Coin operated car vacuum;

  • prepaid tickets: transport tickets (Myki, Opal, Go Card); 

  • and any other products which are not legally eligible for Velocity Points as prohibited by Law and other products and services as notified to members from time to time.

Velocity Points cannot be earned on transactions paid with fuel vouchers/cards, any fleet cards, vouchers or Motorpass and any other excluded payment methods as updated from time to time.

For Full Terms and Conditions visit 7eleven.com.au/velocity.  

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Yes, you can also swipe your physical Velocity membership card or scan your My Velocity Digital Card at the checkout to earn Velocity Points.

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As a Velocity member, you currently cannot redeem your Velocity Points at 7-Eleven. However, you can redeem your Velocity Points via a range of options listed on the Velocity website. These include flights, holidays, travel and hundreds of products via the Velocity Rewards Store.   

For more information on how to redeem your Velocity Points visit the Velocity website

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You will receive your Velocity Points in your account within 24 hours.

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No way! The sky is the limit, so keep scanning your linked My 7-Eleven app or scan/swipe your Velocity digital/physical card in the My 7-Eleven app to earn Velocity Points on eligible purchases.

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No, you will not earn Velocity Points on refunded transactions.

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To join Velocity for free simply fill out the join form at https://join.velocityfrequentflyer.com/7-eleven