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Gift Card Frequently Asked Questions

Want to know more about how the 7-Eleven Gift Card works? Read our FAQs.

General
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Consider it activated. Once you purchase a Call Gift Card, it's automatically activated and available for use.

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It's pretty simple. When buying something in a 7-Eleven store just advise the store team member that you'd like to pay with a 7-Eleven Gift Card. They'll let you know the rest.

Important: If your purchase total exceeds the available balance on your Gift Card you will be required to then pay the difference by other accepted means (e.g. card or cash) to finalise payment.

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If you can buy it in an Australian 7-Eleven store*, you can use your 7-Eleven Gift Card.

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Head to your nearest 7-Eleven Australian store and choose from one of our fun designs.

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7-Eleven Gift Cards can be used at any 7-Eleven in Australia

Troubleshooting
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There's no rush. You've got a whole 3 years to spend up big. Gift Cards expire either 36 months from the initial purchase or the last time you used the Card - whichever is the later.

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It's no secret. The expiry date is printed on the receipt when you purchase the Gift Card and each time you use it. 

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Please be careful and treat a Gift Card like cash, as non-registered Gift Cards will not be replaced if lost, stolen or damaged. If your Gift Card is registered, please contact the 7-Eleven Customer Service team on 1800 247 711.

Registration
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Go to www.my7elevencard.com.au and click on Register now! Follow the prompts and fill in the fields as required. Once you submit your profile you will receive a confirmation email. Open the email and click on Confirm Email to activate your profile.

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You can register your Card at www.my7elevencard.com.au. First create a profile, then you can register a Gift Card to your profile.

Payments
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The Gift Card balance is printed on your receipt when you purchase a card. An updated balance is printed on the receipt each time the Gift Card is used, or you can request the Staff Person do a balance check for you. 

You can also check your balance anytime on the website.

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If you're wondering what you've spent your Gift Card on, login to your account at my7elevencard.com.au  and follow the instructions to see the details of the last 10 transactions on your Gift Card.

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It's the Gift Card that keeps on giving. By registering your Gift Card to your profile and accepting the additional Terms & Conditions, your Gift Card will automatically be converted to a 7-Eleven Reloadable Card.

You can then top up your Gift Card in any 7-Eleven store in Australia.

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Even though Gift Cards are as good as cash at 7-Eleven stores, they are not redeemable for cash and cannot be refunded.

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There are no fees or charges for the purchase of a card.  7-Eleven Gift Cards and be loaded with a minimum of $10 to a maximum of $150, it’s up to you.

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We accept all major payment types.

Other
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Yes indeed. We take privacy and security very seriously when dealing with our customers' personal details. We use security levels that are standard for internet banking and large scale e-commerce websites. Our privacy policy is available at www.7eleven.com.au/privacy-policy.

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You bet. 7-Eleven Gift Cards can be used in conjunction with any promotional offers unless otherwise stated.