Privacy Policy

7-Eleven’s commitment

7-Eleven Stores Pty Ltd and all of the businesses in our group of companies ("We") are sensitive to privacy issues and fully committed to complying with our obligations under the Privacy Act. We conduct our business in accordance with the Australian Privacy Principles.
This privacy policy outlines how we collect, use and manage your personal information.

What information We collect

We only collect personal information that is reasonably necessary for our business functions and activities and to provide you with our products and services.
If you are a customer and you decide not to provide certain personal information to Us, We may not be able to provide you with the product or service you are after.
By acquiring or using a 7-Eleven product or service or providing your information directly to us, you consent to 7-Eleven collecting, storing, using, maintaining and disclosing your personal information for the purposes set out in this Privacy Policy.
The types of personal information that we collect varies depending on which products and services of ours you use and our relationship with you, and includes email address, name, date of birth, address, telephone number, birth country, occupation and driver’s licence or passport number. We may also collect information about how you use our products and services.
You may also provide us with personal information concerning other individuals. In this case, we rely on you to have informed those individuals that you are giving us their personal information and advised them of this privacy policy.
7-Eleven may also collect certain sensitive information (as defined in the Privacy Act) (such as biometric information or templates) from employees of both 7-Eleven and franchisees, and family members of franchisees, for the purposes of:
  • identification and provision of payroll services;
  • maintaining and monitoring accurate records of employees and franchisees working hours;
  • maintaining photographic identification of all employees captured in the store;
  • capturing images and other related data pertaining to an employee’s time and attendance; and
  • conducting surveys of employees and meeting reporting obligations,
where you have provided your consent. Information about employees is also treated as personal information under this Policy.

How We collect personal information

Generally, We collect most personal information directly from you, for example, where you:
  • register for participation in a competition or survey;
  • apply for employment;
  • apply for employment;
  • make a franchise or other specific enquiry necessitating a response;
  • participate in a digital interactive activity; or
  • register for a product or service, such as the 7-Eleven Fuel Card, or a relevant 7-Eleven App.
We may also collect personal information from our related entities, business partners (such as outsourced service providers) and outside sources, such as marketing mailing lists and public sources.

Digital products and services

We also offer services and information across a range of digital channels including the 7-Eleven website, apps and through social media. In general you may access information through these sources without disclosing who you are or revealing any personally identifiable information to Us.
However, We will collect information about how you use these digital channels so that we can help personalize your online experience. For example, We may use 'cookies' on the 7-Eleven website. A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. Cookies are used to enhance your interaction and convenience in using the Website and we do not use cookies to record any of your personal information. Cookies may record information about your visit, including the type of browser and operating system you use, the pages you access and the information downloaded by you. While this anonymous data may be used by us and our online service providers to improve our services, to target relevant online adverts to you as you browse other sites on the internet, to provide our services to you, for our internal management needs, and for any other use which is required or authorised by law, at no time can we personally identify you as the source of that data. Our servers may also collect other non-personal information about you, including the details of webpages visited and your operating system in use, for the purpose of measuring the use of our website and to improve its content.

How We hold personal information

We may store your personal information in hard copy or electronic form, whether at our own premises, or at facilities operated by our service providers.

How We use and share information

Unless otherwise disclosed during the collection process, personally identifiable information which We collect from you is used only for the purposes consistent with the reasons it was provided, for a related purpose, or where otherwise permitted by law.
Examples of how We may use your personal information include:
  • to provide products and services to you and provide you with information about them;
  • to administer, manage, and improve our products and services, including to perform identity related checks;
  • to understand the use of our products, services and digital channels and to make improvements to them;
  • to respond to particular requests from you;
  • in general to promote and market to you our various businesses, services, products and special offers and those of our trading partners.
While We may use your information for such marketing purposes, you have a choice as to how We can communicate with you for marketing purposes. If you do not wish to receive marketing communications from us, you may opt out of receiving them by forwarding an email to Additionally, any email promotion message which We send to you will also contain instructions on how to unsubscribe.
If you make a request in relation to a product or service provided by or in connection with one of our suppliers, it may be necessary to disclose your personal information to that entity to ensure that your request is satisfied or any issue raised is resolved. We may also outsource some of our internal functions and activities or otherwise use third party service providers to assist with some of our services (such as various IT, consulting and mailing services, including offshore cloud computing service providers). In the course of doing so, we may disclose your personal information to a service provider so that it may undertake the outsourced activity on our behalf.
We may disclose your personal information to:
  • your authorised representative, when you ask us to do so;
  • our franchisees;
  • law enforcement agencies and other government and regulatory bodies as required or authorised by law.
We will not otherwise disclose this personal information except when authorised to do so by law.
In some cases, such service providers are located overseas in countries including the United States of America, Canada, the Netherlands and New Zealand. Where we share your personal information with such entities, we will do so in compliance with Australian privacy laws and will take reasonable steps to ensure that such entities similarly agree to protect that information.

Access to personal information and correction of it

We are concerned to ensure that any information We obtain and use is accurate in all respects. You can request access to your personal information or advise us of any required correction to information which you believe to be inaccurate by forwarding a request to Upon request, We will provide you with details of any of your personal information that We hold, except in the limited circumstances permitted by law.
Although We are committed to ensuring that at all times there is strict adherence to the Australian Privacy Principles, in the event that you are dissatisfied in any way with the collection or use of your personal information or believe that there has been a breach of the Australian Privacy Principles, We invite you to contact us as soon as possible. We have appointed an internal Privacy Complaints Manager (who is also our Privacy Officer) to whom your complaint or any queries may be directed by e-mail at
Alternatively you can write to "Privacy Complaints Manager, 7-Eleven Stores Pty Ltd, 2/658 Church St, Richmond VIC 3121". If you are not satisfied with the manner in which We deal with your complaint, you may refer it to the Office of the Australian Information Commissioner ("OAIC"). You can contact OAIC by:-
  • visiting;
  • forwarding an email to
  • telephoning 1300 363 992; or
  • writing to OAIC at GPO Box 5218, Sydney NSW 2001

Revision in policy

With a view to improving our service to you and ensuring the highest level of compliance with the Australian Privacy Principles, we may revise this Privacy Policy from time to time. It is your responsibility to check when you visit our Website to ensure that you are aware of the content of the then applicable current policy. If you have any queries concerning this Privacy Policy please contact our Privacy Officer at the email or mail address provided above.