When you use Pay & Go to make your purchase you authorise a pre-authorisation hold against your nominated card:

(a) equal to the value of the fill limit you select in ‘Fuel Up’ for fuel purchases; 

(b) $1 for Shop In-Store at a store that uses Pay & Go powered by Grabango technology for scan free purchases (Pay Station); and 

(c) equal to the cost of the goods in your basket for Shop In-Store at all stores that do not have a Pay Station, (each a Pre-authorisation Hold).

For Pay & Go Fuel Up transactions, you may fill up fuel, up to the amount of the Pre-authorisation Hold and you will only be charged for what you fill.

For transactions made using the Pay Stations, when your transaction is finalised, your nominated card will be charged the full value of the items you purchased after any loyalty offers and rewards are applied.  It may take up to 90 minutes for payment to be processed after you have completed the transaction and left the store.

If a Pre-authorisation Hold is not granted for any reason, you will not be able to proceed using Pay & Go and must complete your purchase at the check-out.  If you decide not to complete the transaction after the Pre-authorisation Hold is granted, the Pre-authorisation Hold will remain until your bank releases it. 

A Pre-authorisation Hold will be made each time you authorise payment using a nominated card. This may result in multiple Pre-authorisation Holds – for example, if you cancel a payment authorisation, or a payment authorisation times out, and you proceed with another payment authorisation. 7-Eleven is not responsible for, and has no control over, the time it takes for your bank to release a Pre-authorisation Hold (or any part of) or if multiple Pre-Authorisation Holds, result in your bank declining a transaction due to insufficient funds.   Please contact your bank if you have any questions. 

For further details please see section 20 of the My 7-Eleven Mobile App Terms & Conditions available at https://www.7eleven.com.au/my-7-eleven/my-7-eleven-t-and-cs.html.