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Protecting our people and our community

19 July 2021

Making sure our team and our customers are safe and we are doing everything we can to minimise the risk of COVID19 has been a massive focus for our Safety squad over the past 18 months.

We spoke to 7-Eleven Australia Safety Lead, Charlie Griffin, about how he and the team are managing COVID19 exposure notifications.

“Our stores are part of people’s everyday routine, especially when they are trying to get essentials in their local neighbourhoods.

“We continually monitor the information on exposure sites, and have a team of 24/7 contacts available for the public health teams so we can respond quickly.

“If one of our stores is an exposure site, regardless of whether of what level of exposure it is, we take the following steps:

  • Immediately close the store and our third-party specialist cleaners are brought in to do a full deep clean of the store before re-opening.
  • Action any directions the public health unit wants us to take and provide all required information.
  • Ensure any team members who were working during the exposure period or have worked with someone who was, are contacted, and know what they need to do next.
  • Any suppliers or contractors, from delivery drivers to maintenance tradies, are notified.
  • We double check that the check in and contacts data is accurate, by reviewing the CCTV and reviewing hard copy registers.

“While this process is more, in some cases, than required by the health authorities, taking the extra precautions was important to us. We wanted to make sure we were doing everything we could to protect our team and our customers.”

Mr Griffin says that the team are continually reviewing the latest health advice and make changes to our enhanced cleaning and safety standards where needed. 

“We also work with our store support team to ensure any team members who need extra coaching on the requirements get support to meet our standards.”

He also said that the special COVID19 Leave initiative announced on March 19 2020 continues for any 7-Eleven team members, including employees of our franchisees, who need it.

Image of female 7-Eleven team member in store. She is wearing a mask and has her thumbs up.

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