7-Eleven Fuel Pass Frequently Asked Questions

You can use your Fuel Pass cards at any 7-Eleven fuel store 7eleven.com.au/stores/fuel , as well as at any fuel station and the extended non-fuel network merchants that accept the WEX Motorpass card motorpass.com.au/using-your-card/where-can-i-use-my-card

Yes, Fuel Pass is only for available for business customers with a registered ABN, which is more than 6 months old.

Application is easy, you can apply via the Fuel Pass Online Application form.

Refer to the terms and conditions for more details.

Subject to your satisfactory completion of the online application form customers usually receive their cards within 4-7 working days following approval.

There are three different types of cards:

Driver and Vehicle card - This card has both driver and registration details printed on it so only the driver in the nominated vehicle is allowed to use the card.

Driver Only card - This card will have a nominated driver with that person's name printed on it. Only the nominated driver is eligible to use this card. There is a signature panel on the back of this card, which must be signed on receipt. When using this card, a signature is required for verification.

Vehicle Details card - This card is specific to a vehicle registration, make, model and colour or just a registration number. Only a person in possession of the card and driving the nominated vehicle is permitted to use this

card. This card can therefore only be used in conjunction with the vehicle whose registration is printed on the

card. This card requires no signature panel and therefore no signature authorisation is required for use.

A full list of the product options available for your account and the terms and conditions can be viewed online.

Your account and card controls can be viewed and changed through accessing your account online.

We will send your statements via email (or via mail if you have requested this option) after the end of each billing period. If you require a re-print on a previous statement, simply login to your account and reprint the relevant statement. If you require copies of statements that date back more than 12 months, call 1300 711 711. Please note a fee will apply for these requests, refer to the fee schedule for more information.

The billing cycle for Fuel Pass will be the end of month or the next business day. Payment is due 14 days after statement date.

Amount due - This includes all purchases for that billing period and any charges or amounts carried over from previous statements.

Date due - Full payment is due on the specified date.

Number of active cards and purchases - If there are any queries regarding transactions, please call 1300 711 711.

Statement messages - These may include latest offers, discounts or reminders.

Direct Debit

Call 1300 711 711 to arrange an ongoing direct debit from a cheque, savings or credit card account

EFT Direct Payment

Pay via electronic banking to:          Wright Express Australia Pty Ltd

BSB:                                                  017 907

Account:                                           Customer's unique 9-digit virtual account number

Credit Card

Pay by VISA, Mastercard or American Express at motorpass.com.au or by calling 1300 711 711

BPAY

Biller Code:          30619

Ref:                      Customer's 10-digit account number

You can cancel your card online by logging into your account or by calling us on 1300 711 711 (Monday to Friday, 8.45am – 7pm AEST).

You should request the card to be returned to you and destroy it. You’ll also need to request to cancel your card by updating your account online or calling us on 1300 711 711.

You can cancel your card online by logging into your account or by calling us on 1300 711 711 (Monday to Friday, 8.45am – 7pm AEST).

You can order new cards online by logging into your account, or if you’d prefer to speak with us, call 1300 711 711 (Monday to Friday, 8.45am – 7pm AEST).

Your new cards will be delivered to you in the mail in 4 – 7 business days.

If you do not pay your account in full by the due date, you are in default, and we may charge your account a late payment charge and may suspend the account. The late payment charge is an administration fee on the overdue amount, refer to fee schedule for more information.

Refer to the terms and conditions at www.7eleven.com.au/fuel/7-Eleven-fuel-pass.html for more details.

If I cannot pay my account in full by the due date what should I do? If you cannot pay your account by the due date, please call us on 1300 711 711.

If you cannot pay your account by the due date please call us on 1300 711 711.

You must ensure your spending does not exceed the expenditure limit at any time. If it does, you must immediately pay the amount that exceeds the expenditure limit. You will be charged an over the limit fee for each month (or part thereof) that the current balance exceeds the approved credit limit. If payment is not made, your account may be suspended or closed.

You can login to your account and request a credit limit increase or you can call us on 1300 711 711. Credit limit increases are subject to approval

Yes, transaction limits can be tailored for each card with different controls or applied at an account level to create the same controls across all cards.

Each time the card is used outside of the set limit the account holder will receive an email to inform them of the attempted or actual breach. If the account holder has opted to decline transactions that do not adhere to the card limits, the transaction will decline at the point of sale.

For a full list of fees, refer to the fee schedule or call 1300 711 711 for a fee schedule to be sent to you.

Yes, GST is payable on all fees.

A small number of fuel merchants may elect to charge a surcharge for Fuel Pass transactions and may do so at their own discretion. 7-Eleven fuel stores do not charge a transaction surcharge.

A Personal Identification Number (PIN) is a personalised security number that is used to authorise transactions to prevent fraud and card misuse.

No it’s your choice as to whether you want to attach a PIN to the card, it’s not mandatory.  

If you wish to set a PIN you need to:

Login to your online 7-Eleven account and in the 'Account' or ‘Cards’ section, select 'PIN Settings.'

Alternatively, you can contact our Customer Service team on 1300 711 711 (Monday to Friday, 8:45am - 7pm AEST).

Please note the below PIN settings apply to your cards:

Yes - a PIN must be used on all cards

Optional - PIN authorisation will be active on selected cards

No - No PIN settings will be active

If you set your cards to ‘Yes’, the card cannot be used until a PIN has been set and the PIN is required for all transactions. You are responsible for keeping your PIN safe.

When PINs are set, or when any changes are made, the change should be effective within 24 hours. 

If you have forgotten your PIN you can set a new PIN by:

Calling 1300 711 711. The mobile number registered for the card must be provided in order to receive a SMS containing further instructions. If you have forgotten the mobile number originally provided or changed your mobile number you can update it online.

Your card will be locked if you have entered your PIN incorrectly three times. Call 1300 711 711 to unlock it.

Please contact our Customer Service team on 1300 711 711 (Monday to Friday, 8.45am – 7pm AEST)

Due to the Terms and Conditions of the Velocity Frequent Flyer program, you cannot earn points when you use your Fuel Pass card.  

Unfortunately because Fuel Pass customers already receive an introductory and ongoing discount on fuel at 7-Eleven fuel stores, Fuel Price Lock cannot be used in addition.

Please contact our Customer Service team on 1300 711 711 (Monday to Friday, 8:45am - 7pm AEST).