7-Eleven Employee Helplines

If you have any questions or concerns regarding employment or wage payment practices at a 7-Eleven store, please contact one of the following helplines.

Customer issues should be reported to Customer Service via 1800 247 711 or online.


7-Eleven's Wage Claims Program commenced 1 February 2017, replacing the former Wages Repayment Program.

Click here for further information or to submit a claim.


To raise any issue or concern in regard to misconduct, unethical and illegal activity within a 7-Eleven store, such as:

  • Unethical, fraudulent or illegal behaviour and actions
  • Refusal to meet employment law or required employment conditions
  • lllegal wage payment practices
  • Threatening or malicious behaviour
  • Any other conduct that is a breach of legislation or 7-Eleven policies

The 7-Eleven Franchisee Employee Helpline is a dedicated, external and independent service, operated by a professional services organisation with specialists in capturing and reporting these types of concerns. You may raise your issue or concern anonymously should you wish.

Ph:   1800 711 243 (Mon-Fri, 8am-8pm, interpreters available)
Email:   7ElevenHelpline@erstrategies.com.au

Submit an Enquiry

* Required fields

(Including area code, eg: 03 9000 0000)
(please include as much detail as possible, including the store(s) your concern relates to)


The Fair Work Ombudsman is the Australian Government's workplace regulator working with employees, employers and the community to educate and encourage compliance with Australia's workplace laws.

  • To seek help with understanding your rights and responsibilities under Australian workplace laws, including pay, leave and entitlements calculators
  • To seek help resolving workplace issues which may arise
  • To report a workplace concern
Ph:   13 13 94
Web:   http://www.fairwork.gov.au/