Send the easy way, every day. Easily check the status of your parcel and if you need assistance please call 1300 711 720.

Important note: We wish to advise you that as of Friday 29th July 2022, our ParcelMate Service will no longer be available. This means you won’t be able to purchase the service or lodge any parcels from this date. For more information, please refer to our ParcelMate FAQs


We thank you for choosing 7-Eleven and look forward to seeing you instore again soon.

Send the easy way, every day

Convenient sending has finally arrived. With 7-Eleven ParcelMate, you can send parcels anytime within Australia. Send from store-to-door for any occasion, even on weekends and holidays. All from your nearest participating 7-Eleven store.


Send store-to-door


Send when it suits


Easy self-serve digital screens

Great value every day

ParcelMate is competitively priced and because our boxes and satchels come with a flat rate, you're not charged on weight. If it fits we send it! For best value, take advantage of our ParcelMate's Rates where you send a parcel to the recipient's nearest participating 7-Eleven store for them to collect.

7-eleven parcelMate Satchels pricing table
7-eleven parcelMate Boxes pricing table

How to use 7-Eleven ParcelMate

It's super easy, let us show you how.

Start sending today

7-Eleven Fuel App
  • Discover why 7-Eleven ParcelMate really is the perfect sending package
  • Easy to use self-serve touch screen in-store
  • Send anywhere within Australia using standard or express services
  • Use ParcelMate's rates services to send from one 7-Eleven ParcelMate store to another ParcelMate store
  • Securely place your parcel in a ParcelMate locker for courier collection and delivery


Frequently asked questions

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For assistance contact our helpdesk on 1300 711 720

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Head to the ParcelMate packaging bay and tap anywhere on the tablet screen to start sending your parcel. Here you will be able to complete the entire process, including payment - so no need to go to the counter!

Once you have completed payment a label will print which contains all of your delivery information and you will need to affix this to your parcel that is packaged in a 7-Eleven ParcelMate satchel or box. Then you simply head to the 7-Eleven ParcelMate locker to lodge it.

A few handy tips:                                                                       

1.       You will need to enter your details (as the sender) and the recipient’s details to complete the process, so don’t forget to bring the information with you

2.       Payment must be electronic (we accept credit card, debit card, Apple pay, or Google pay, but not cash)

3.       After payment, you will receive an email containing your invoice and parcel tracking number. Please keep this for your records and in case you want to track delivery

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Our indicative Standard delivery timeframe is within 2-7 business days for all locations except where a parcel is being sent from or to non-capital cities within WA, Northern Territory, Tasmania, or North Queensland. In these instances, the indicative delivery time is up to 13 business days.

The delivery timeframes for Express delivery of parcels lodged in a parcel locker before 12pm on a business day are, the next business day if sent to and from Australian capital cities, and within 3 business days if sent to or from any other locations, except remote locations, which may be up to 10 business days. 

Our Standard delivery timeframe is an indicative guide only, we do not offer guaranteed Standard delivery transit times.  See clause 10 of our full Terms of Use for service conditions, service exclusions and the list of capital cities and remote locations.