7-Eleven and Velocity Terms and Conditions

These Terms and Conditions apply to and set out how Velocity members can earn Velocity Points on Eligible Purchases at 7-Eleven stores in Australia (7-Eleven Partner Program). 



Unless the context otherwise requires, in these 7-Eleven Partner Program Terms and Conditions (Terms and Conditions) the following terms shall apply. 

“7-Eleven” means 7-Eleven Stores Pty Limited (ACN 005 299 427)

"Eligible Purchase" is a purchase transaction at a 7-Eleven store that meets all of the following conditions:

  1. the purchase price of the transaction (which will be used for awarding Velocity Points) will exclude the following items:
    • tobacco and tobacco related products including but not limited to lighters;
    • parcel delivery and collect services including ParcelMate parcels and related services; and
    • mobile prepaid/recharge phones and sim cards;
    • gift cards, travel cards, MoneyGram and vouchers;
    • prepaid tickets including transport tickets (Myki, Opal, Go Card);
    • trailer, lawn mower and car hire;
    • coin operated vacuums;
    • any other products which are legally ineligible for loyalty programs as prohibited by law
    • any other products designated as ineligible from time to time
    • any products or services purchased online or via any home delivery services platform.
  2. payment is made by any accepted payment method including cash, most credit and debit cards issued by banks and mobile pay app, if available BUT excluding any payments made using 7-Eleven Fuel Pass, any fleet card, Motorpass, vouchers, free offers and any other excluded payment methods specified in these Terms and Conditions as updated from time to time. 

If your payment method is declined and you do not complete the payment, the transaction is not an Eligible Purchase.

“My 7-Eleven app” means 7-Eleven’s mobile application that can be downloaded from the Apple or Google Play app stores.

“7-Eleven Account” means the account created when you download and use the My 7-Eleven app for the first time.

“My Card” means the virtual card you can access in the My 7-Eleven app using the ‘My Card’ button which will be created when signing up for the 7-Eleven Account.

“Velocity Frequent Flyer” means Velocity Frequent Flyer Pty Ltd (ACN 601 408 824)

“Velocity Membership Account/Velocity Account” means the account created when your application to become a member of the Velocity Frequent Flyer program has been accepted and you become a Velocity member.

“Velocity Membership Card” means:

  • the physical Velocity Frequent Flyer membership card; or
  • the My Velocity Digital Card that can be found in the Velocity Frequent Flyer app, Virgin Australia App, Members Apple Wallet or third party card storage provider,

that are issued to Velocity members.

“Velocity Points” refers to the Points which may be earned and redeemed by Velocity members in accordance with the Velocity membership Terms and Conditions.

“Premium Fuel” means Extra 95 and Supreme +98 sold at 7-Eleven stores and other premium fuels designated from time to time.

“Regular Fuel” includes but not limited to the following: Special Unleaded, Special Unleaded E10, Special Diesel, Autogas (LPG) and any new regular fuels sold at 7-Eleven stores.



2.1    To earn Velocity Points, you must be a Velocity member and present a valid Velocity Membership Card (or use the My Card in the My 7-Eleven app as described below) when completing a transaction. Velocity membership and Velocity Points earn are subject to the Velocity membership Terms and Conditions, as amended from time to time.

2.2    Use of the My 7-Eleven app is governed by the My 7-Eleven app Terms and Conditions, as amended from time to time.

2.3    In general, Velocity members can earn Velocity Points on Eligible Purchases at 7-Eleven stores by:

  • swiping their physical Velocity Membership Card or scanning a My Velocity Digital Card - this feature is currently only available in stores located in Western Australia, or
  • scanning their My Card through the My 7-Eleven app that is linked to a Velocity Membership Account,

in each case, before completing payment for the same transaction.

2.4    7-Eleven customers who are not Velocity members can earn Velocity Points by joining the Velocity Frequent Flyer program and successfully linking their Velocity Membership Account in the ‘Settings’ tab of the app or alternatively (currently only in Western Australia) use their My Velocity Digital Card accessible via the Velocity Frequent Flyer or Virgin Australia app before completing an Eligible Purchase.  Details on how to link the accounts are available at www.7eleven.com.au/velocity

2.5    Velocity Members will earn the following Velocity Points on Eligible Purchases at 7-Eleven stores:

  • 2 Velocity Points per $1 (including GST) spent for in-store products;
  • 2 Velocity Points per 1 litre of Premium Fuel; and
  • 1 Velocity Point per 1 litre of Regular Fuel.

2.6    The exact number of Points to be awarded to the Member’s account will be calculated after excluding any products or services which form part of a transaction which are not Eligible Purchases.  Fractions of Velocity Points will not be allocated. The total Points awarded on completion of a transaction will be calculated by applying the relevant Points earn rate to the actual number of litres of fuel purchased and the purchase price paid for in-store Eligible Purchases, before rounding the combined Points up to a whole number.

2.7    Velocity members should allow up to 24 hours for Velocity Points to appear in their Velocity Membership Account following an Eligible Purchase.

2.8    No retrospective claims for Velocity Points will be accepted at any time, even in instances where the claim arises out of technology malfunctions.

2.9    If an Eligible Purchase is made and later returned or exchanged, the Velocity Points earned for that purchase may be deducted from your Velocity account.

2.10     It is recommended that you, and your nominated recipients of Velocity Points, seek independent advice from your/their accountant or tax adviser so that any potential tax implications or liabilities, such as fringe benefits tax or income tax, that may arise from the earning and/or redemption of Velocity Points are understood. Any tax implications arising for you or your nominated recipients of Velocity Points are your and/or their sole responsibility and 7-Eleven and Velocity will not be responsible or liable for any taxes as a result of issue, receipt or redemption of Velocity Points.




Full details relating to termination or suspension of your 7-Eleven Account or use of the My 7-Eleven app may be found at https://www.7eleven.com.au/my-7-eleven/my-7-eleven-t-and-cs.html.



Full terms and conditions relating to the ending or suspension of your Velocity Frequent Flyer account can be found at https://experience.velocityfrequentflyer.com/member-support/terms-conditions.



4.1    For details and updates on the 7-Eleven Partner Program, please go to https://experience.velocityfrequentflyer.com/partners-offers/everyday-essentials/7-eleven.

4.2    The FAQs in the My 7-Eleven app may answer your questions.  Any other questions, complaints, claims or feedback about the Velocity Frequent Flyer and the 7-Eleven Partner Program can be submitted to 7-Eleven by emailing 24-7customerservice@7eleven.com.au or calling 1800 247 711 or Velocity via https://experience.velocityfrequentflyer.com/member-support.



5.1    These Terms and Conditions may be updated from time to time by publishing an updated version on the Velocity and 7-Eleven websites and the My 7-Eleven app.  Your continued participation in the 7-Eleven Partner Program following publication of updated Terms and Conditions confirms your acceptance of the updated Terms and Conditions.

5.2    7-Eleven and or Velocity may also seek your confirmation, via the My 7-Eleven app if the accounts are linked, that you agree to the updated Terms and Conditions.  You are not required to agree to the changes, but you may not be able to participate in the 7-Eleven Partner Program and earn Velocity Points if you do not agree to them.



6.1    7-Eleven will collect personal information directly from you when you register for a 7-Eleven Account, and when you use the My 7-Eleven App. 

6.2    7-Eleven will collect, hold, use and disclose your personal information in accordance with 7-Eleven’s privacy policy available at www.7eleven.com.au/privacy-policy.

6.3     You can read more about how Velocity handle your personal information in the Velocity Privacy Policy.

6.4     If you link your Velocity Account to your My 7-Eleven app account, Velocity will share some of your personal information with 7-Eleven. Velocity and 7-Eleven may use your personal information for purposes related to your linked accounts, including to:

  • check that you’re a member of both programs;
  • link your accounts; and
  • allow you to access details about your Velocity account, such as your Membership number within the My 7-Eleven app.

You can de-link or manage your linked accounts at any time through “Settings” in your 7-Eleven Account.



7.1    If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary so that these Terms and Conditions will otherwise remain in full force and effect.