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Welcome to the 7-Eleven Media Centre. Here you'll find the latest news and media releases for 7-Eleven Australia.

Response to allegations of wage fraud at a Brisbane store

7-Eleven takes any allegation of illegal activity in our Franchisee network extremely seriously. Anyone with evidence of or concerns about illegal practices at our stores are encouraged to come forward and we will promptly and thoroughly investigate. Our Franchisee Employee Helpline (1800 711 243) is a dedicated, external and independent service, available to all employees of 7-Eleven Franchisees, to raise issues and concerns in regard to misconduct, unethical and illegal activity within franchised 7-Eleven stores.

Over the past year 7-Eleven has made a significant investment in industry-leading initiatives across our franchisee network, including a bio-metric time clock system and centralised payroll system, and a significant increase in field-level investigation and compliance activity, to ensure to ensure that all store team members receive the wages and conditions applicable under the relevant award.

In respect to the allegations raised today by the ABC, we were not previously aware of any concerns relating to this store, and no staff member has raised any issue with us. As soon as the allegations were raised with us by the ABC, we commenced an internal investigation. 

We will be appalled if these allegations are proven. Our Franchisee network knows we take a zero tolerance approach to wage fraud. Our new measures are designed to ensure that team members are paid their appropriate wages in full. The alleged practice occurs after the correct wages have been paid, and is in breach of the law, our Franchise Agreement, our policies and our values. 

Without having seen the complete evidence behind the staff member’s allegation aired by the ABC, it is inappropriate for us to jump to a conclusion. However, we will aggressively investigate and, where required, act upon any allegations of illegal Franchisee activity, up to and including termination of the Franchise Agreement. We also encourage any staff disadvantaged by such activity to contact us directly and we will promptly pursue repayment of any monies owed to them by their employer.