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7-Eleven Australia's Callum Mackay wins Global Convenience Industry Achievement Award

Callum Mackay, 7-Eleven Australia Retail Support Project Coordinator, was today awarded the 2014 Global Convenience Industry Award, in the retailer category, at the National Association of Convenience Stores (NACS) Show in Las Vegas, USA.

Callum was recognised for his ideas on enhancing the customer experience to deliver a sustainable competitive advantage into the future. In an inspiring presentation, Callum spoke about the opportunities for retailers to use data and technology to personalise their offer for customers, and engage with their customers in more relevant ways.

As the winner of the 2014 Australian Association of Convenience Stores (AACS) Peter Jowett Industry Award, for the retailer category, Callum represented Australia at the global NACS awards and was thrilled to take home the global award.

Speaking about his win, Callum said, "I feel privileged to have taken out this award amongst the entrepreneurial and talented members of the convenience industry. Representing 7-Eleven Australia and AACS in Las Vegas was a very proud moment," Callum said.

"7-Eleven has supported me at every step of my professional journey, and I have been able to learn from staff at every level of the business. I have been given the opportunity to follow my goals in the convenience industry, and I plan on working my way up the Operations ladder.

"This has been a fantastic opportunity for me to find new ways to enhance the customer experience through 7-Eleven. In my two short years with the company I have dedicated myself to helping our team achieve its goals, so I am accepting this career achievement on behalf of the wonderful team I have worked with," Callum said.

7-Eleven Australia CEO, Warren Wilmot said, "We are immensely proud of Callum's successes – his hard work and passion for people makes him well-deserving of this award."

7-Eleven General Manager – Operations, Natalie Dalbo said, "These awards recognise great young minds in our industry, and we are very proud to have Callum as part of our team. His energy and ideas will continue to benefit our Franchisees and our business as a whole, and I'm looking forward to seeing him develop and grow his skills in our business."