People profile: Kiki Singh, Corporate Store Manager

04 March 2020

This year’s theme for International Women’s Day is #EachforEqual. Each for Equal is about everybody playing their part in creating a fair and equal world for 7-Eleven Corporate Store Manager Kiki Singh.

“Equality really is everybody’s responsibility. Everybody has a part to play to ensure we achieve true equality and a workplace that is supportive and accepting of all its employees,” Kiki says.  

In 2017, Kiki decided to go back to the workforce after three years of focusing on being a stay at home parent. She has rapidly progressed within the 7-Eleven Australia business.  

“I applied for a casual console operator role at a new store that was opening. I studied everything I could about the company and instantly knew that I wanted to be a part of the 7-Eleven family. After three months in that role, I was offered the chance to become a shift supervisor. This ignited my desire to move into retail management. Not long after this, I was promoted to assistant manager and was running the same store my journey started in. Within 12 months I was promoted to manager and was given a more challenging store to grow and develop in,” she says.  

For Kiki, some of her more challenging moments have come from creating a culture of equality and inclusion across a very diverse team demographic.  

“My team is made up of people of diverse orientations, cultures, backgrounds and beliefs. In the beginning it wasn’t easy to create the harmonious single team culture I wanted to achieve. By focusing on respect and having ongoing conversations about the importance of being inclusive and sensitive to others, together we’ve created a close-knit family team with a great work culture. We all know the importance of understanding each other and our individual beliefs.”  

The equality focused culture Kiki and the team have created has led to some great results being achieved.

“I’m of course really proud of my promotions over the last few years, however the growth in my store and my team as individuals has been amazing. We’ve increased sales by 10 per cent in 12 months and have increased our customer satisfaction measure from 20 per cent to 100 per cent. I pride myself in the reputation our store has for customer service,” Kiki says.  

Kiki says that mentors and getting guidance have been instrumental to her career growth.  

“I have been blessed to have amazing people guide and inspire me from the moment I joined 7-Eleven. There are definitely several people who have supported and inspired me and I will always be grateful to them. One in particular is my RBM. He has invested in me and continues to invest time in my development. He challenges me and pushes me to push further, dig deeper and reach higher all the time. I feel with his help I have grown exponentially in the last 12 months. I give huge credit to those people for where I am as a leader today and feel it’s important to keep propagating that kind of environment.

“My advice to others is ask for help, ask for guidance especially from those you aspire to be like. Ask them how they got where they are, what inspires them and what fuels their fire. Having conversations helps connect us and creates meaningful relationships and networks,” she says.  

For Kiki it’s crucial that everyone has a chance to reach their potential.  

“It is imperative everybody has an equal opportunity to grow and succeed and that nobody is held back because of the way they were born. Everybody deserves to have equal opportunities to excel.”