Wage Claims Program

7-Eleven remains committed to investigating all claims of underpayment of wages by 7-Eleven Franchisees and making appropriate payments to affected workers.

From 1 February 2017, all new wage claims will be processed by 7-Eleven’s Internal Investigations Unit (IIU).  It is important that claimants submit a claim as soon as they become aware of any illegal payment practices.  Please use the form below to submit a new claim.

If you have previously submitted a claim to the 7-Eleven Wage Repayment Program (WRP), you do not need to submit a new claim. The WRP will continue to process all claims received on or before 31 January 2017.


The key principles underpinning the IIU process are the same as those found in the WRP. 

However, 7-Eleven will be requiring the relevant Franchisee to rectify any substantiated underpayment in the first instance.

If the franchisee does not pay within 30 days, 7-Eleven will step in and make the payment to affected workers.  However, 7-Eleven is not required to make payment unless you lodge your claim within 90 days of you becoming aware of, or being asked to participate in, the following forms of underpayment:

·         You were requested to pay amounts to your franchisee or its representatives (sometimes referred to as ‘cash back’ arrangements);

·         You were required to perform additional work at places other than 7-Eleven; or

·         7-Eleven’s systems were deliberately misused, such as failing to record hours through the system.

These measures are in place to encourage workers to come forward promptly, so that 7-Eleven can properly investigate and take appropriate action against individual franchisees and process claims in a timely manner.


Your information will be held within the IIU in a confidential manner and will not be disclosed without your consent being obtained beforehand.

As 7-Eleven will be requiring the relevant Franchisee to rectify any underpayment, we will ask for your consent to release your information, including your identity, to the Franchisee.  If you choose to withhold consent, 7-Eleven will still investigate the situation, but 7-Eleven’s ability to substantiate your claim may be limited.  This may also affect the success of your claim.

7-Eleven will also ask for your consent to discuss your claim with the Independent Secretariat supporting the former WRP to ensure that claimants are not lodging identical claims with both programs. 7-Eleven cannot process your claim without this.

Disclosure of information to the Fair Work Ombudsman may also be required by law.

7-Eleven Wage Claims Program Registration Form

To submit your claim to 7-Eleven’s Internal Investigations Unit, please provide the information below (*indicates mandatory fields):


Please enter your name and contact details below:

Which store or office does your claim relate to? (if applicable):

Brief overview of the issue you would like to report or claim you would like to submit: (1000 characters max)

In order to assess your entitlement to claim at the correct rate of pay, please explain as best you can recall your employment terms. (Estimates are OK)

For example: ‘I worked 5 days per week, Thursday to Tuesday from 11pm to 7am’ or ‘I worked 8am to 5pm on Mondays and 11pm to 7am on Fridays’


All claims will be investigated and determined as quickly as possible. Once you have registered your claim via the form above, 7-Eleven’s Internal Investigations Unit will contact you to process your claim, including collecting your proof of identity and as much evidence as you can provide.

Where you have withheld your consent, 7-Eleven will not disclose your identity beyond the IIU unless otherwise required by law (for example, by way of a formal order or notice to produce such information to FWO).  However, withholding your consent may impact the ability of the IIU to investigate and substantiate the allegations and may affect the success of your claim.