7-Eleven Fuel App: Lock in Our Best Local Fuel Price

Find our best local fuel price.

Lock it in.

Lock in our best local fuel price for
the next 7 days at any 7-Eleven Fuel Store.

Conditions apply.
App Store is a registered trademark of Apple Inc. Google Play is a registered trademark of Google Inc.
 Step 1 
Choose your fuel type
Select the type of fuel you
want to purchase.
*Example only.
Conditions apply.
 Step 2 
Find our Best Local Price
Search 7-Eleven Fuel Stores in your area to find
our best local price on Mobil quality fuel.
*Example only.
Conditions apply.
 Step 3 
Get the Card
Register for a 7-Eleven Card and load it up with cash.
You'll need it to lock in that low price.
*Example only.
Conditions apply.
 Step 4 
Lock it in.
Select your litres and lock in that low price. You can only lock in as
much fuel as there is money on your 7-Eleven card.
*Example only.
Conditions apply.
That's it. You're good to go.
Simply scan your Fuel Lock Voucher at the counter
to redeem your locked-in price within 7 days
at any 7-Eleven Fuel Store in Australia.
*Example only.
Conditions apply.
If the price at the bowser goes lower than your locked-in price, don't sweat it.
You'll only pay the lowest price on the day you fill up.

1 General

  • How much does the 7-Eleven Fuel App cost?
    It’s free! There may be some charges related to the download of data. You’ll need to check with your service provider about that.
  • Why does it take so long for some pages to load?
    Like every app, our Fuel App is only as fast as the network. If you experience any slowness please contact your service provider.
  • What if I have questions, comments or suggestions about the Fuel App?
    We’ve got you covered. For questions see the FAQ and How it Works section in the settings menu at the top right of the app. For comments or suggestions you can contact us via email or phone.
    7-Eleven Customer Service 24-7customerservice@7eleven.com.au
    7-Eleven Customer Service 1800 247 711

2 Troubleshooting

  • My Fuel App’s not working. What do I do?
    Hmmm. First, make sure you have the most recent version of the app. If problems persist contact 7-Eleven Customer Service via email or phone.
    7-Eleven Customer Service 24-7customerservice@7eleven.com.au
    7-Eleven Customer Service 1800 247 711
  • I'm having problems with my 7-Eleven Card.
    Check your account and payment details online at my7elevencard.com.au. If that doesn't straighten things out, contact 7-Eleven Customer Service via email or phone.
    7-Eleven Customer Service 24-7customerservice@7eleven.com.au
    7-Eleven Customer Service 1800 247 711
  • I couldn't redeem my Fuel Price Lock voucher in store at the time of purchase.
    It doesn’t happen often. If 7-Eleven couldn’t accept your Fuel Price Lock voucher at the point of purchase, then send an email to 7-Eleven Customer Service at 24-7customerservice@7eleven.com.au with the following pieces of information. If we’re able to verify the info we’ll credit your 7-Eleven Card with the discount you were entitled to.
    1. Proof of purchase of fuel at full price (i.e. Tax invoice)
    2. Name and email
    3. Screen shot of your Fuel Price Lock voucher, and
    4. Your 7-Eleven Card unique 13 digit number
  • My Fuel App vouchers won’t scan in a 7-Eleven store.
    Your phone screen needs to be bright for the scanner to read the barcode. Make sure it’s not in resting mode or turn up the brightness in your phone settings. That should do the trick.

3 7-Eleven Card Account (Registration / Personal Details)

  • Why do I need to register?
    It’s the only way to use the app’s digital wallet (7-Eleven Card) and lock in low fuel prices. If you’re unregistered you can still use the Store Locator and My Offers sections.
  • I’ve already registered at my7elevencard.com.au. Can I use these details?
    You sure can. Go ahead and use the same account info to log in.
  • What is a 7-Eleven Card?
    Think of it as a digital wallet – a futuristic version of our in-store gift cards. By registering for a 7-Eleven Card you can lock in fuel prices through the App and buy products in-store.
  • Do you need my date of birth and mobile number?
    We need your date of birth because you have to be over 13 to have a 7-Eleven Card. It’s a legal requirement. Sorry kids.

    Giving us your mobile number is totally optional. It’s just another way for us to contact you if there’s a problem with your account.
  • What are your password requirements?
    Your password must contain a minimum of 8 characters with at least one lowercase character, one uppercase character and one number. It’s better to be secure than sorry.
  • Is my personal info safe?
    Check out our privacy policy for all the info on how we collect and use your info 7eleven.com.au/privacy-policy.
  • Will I get a bunch of emails when I register for the Fuel App?
    We only send out cool and useful stuff – no spam. If you don’t want to hear from us you can easily opt-out when you register, or in your account settings at any time.
  • I’ve created an account but didn’t receive my verification email.
    First, check your spam folder. Then, re-register and ensure all your details are correct. We can’t activate your account until we verify your email. Sorry.
  • Can I change my email address?
    Unfortunately not. However, you can view your account info in the app and edit any other account information at my7elevencard.com.au.
  • I forgot my password. Help!
    It happens to the best of us. You can reset your password through the app or online at my7elevencard.com.au. A password reset link will be sent to your email address.
  • How do I delete my account?
    We’d be sorry to see you go. You can delete your account at any time at my7elevencard.com.au.
  • Can I log in on different devices?
    You sure can! Regardless of the device you use, your account history and any associated vouchers/promotions will still be active.
  • Does the Fuel App know my location?
    It does, but only when it’s running. The Fuel Price Lock needs to know where you are to give you the best local fuel price. Some promotional offers may also be activated based on your current location. So keep location services on and get the most out of the app!

4 7-Eleven Card Payments (Gift Card / Credit / Debit Cards)

  • Why do I need to top up my 7-Eleven Card with cash?
    You need credit on your card to lock in your fuel prices. You can only lock in as many litres in value as there is credit on your card. You can also use your balance to purchase products in store at any time. Bonus!
  • How do I pay in store with my 7-Eleven Card App?
    That’s an easy one. Once your 7-Eleven Card is topped up with cash you can pay at the counter. Open your app and tap the top right 7-Eleven Card button to display your balance and your 7-Eleven Card barcode. Then, simply scan it at the counter. No pin required.
  • Can my 7-Eleven Card be shared with others?
    It’s just for you. Every time you access your 7-Eleven Card it displays a single use barcode and randomised number that expires after first use or within 15mins.
  • Where can I see my 7-Eleven Card balance?
    Just look to the top right-hand corner whenever you’re logged in. Want to get more balance info? Simply tap the button for a more detailed view of your 7-Eleven Card account.
  • Can I view my 7-Eleven Card transactions?
    Yup. You can view your last 30 transactions online at my7elevencard.com.au
  • How can I top up my 7-Eleven Card?
    Just add a credit card – either Visa or MasterCard – via the app.
  • Can I transfer the balance from a 7-Eleven Gift Card to my app?
    Yes. You can transfer the full balance of your gift card via the app or you can choose to transfer a partial/exact amount online at my7elevencard.com.au.
  • Why can’t I top up more than $250 at a time, or over $499?
    $250 is the max you can add at any one time. If you want to add more just perform an additional top up, however, your total card balance cannot exceed $499. It should be plenty.
  • Why can’t I top up a specific amount?
    For ease of use, the app only gives you pre-selected amounts to top up.
  • Can I use multiple credit/debit cards in my account?
    The more the merrier. You can register multiple accepted debit/credit cards in the app or online at my7elevencard.com.au.
  • Does the app save my credit card details?
    To make future purchases nice and easy, your card details are stored (see next item). However, you will always be required to enter your CVV (security number) before any transactions are completed. Your credit card will only be used when topping up your 7-Eleven Card at your direction.
  • Where are my Credit Card details stored?
    7-Eleven doesn’t store any of your credit card details directly. Instead, they’re stored with financial providers who keep all your info super secure.
  • Is my 7-Eleven Card balance refundable?
    Sorry, your 7-Eleven Card balance isn’t redeemable as cash. But you can spend it on any item across the 600+ 7-Eleven Stores in Australia.
  • Can I transfer my balance to someone else?
    It’s just for you. You can only transfer between your own 7-Eleven Card and 7-Eleven gift cards that are registered to your account at my7elevencard.com.au.

5 7-Eleven Fuel Price Lock

  • Why do I need location services enabled?
    In order to give you our best local fuel price, we need to know where you are.
  • Why do I need to select a preferred Fuel type?
    Every fuel price lock is unique to you and only valid for one fuel type each time you create a price lock. That’s why you have to select your fuel type before you lock it in. Once you have locked in your fuel price it’s only redeemable on your selected fuel type.
  • What is the best local fuel price?
    It’s exactly what it sounds like. We do a quick search of the 5 closest 7-Eleven Fuel stores with your preferred fuel type within 250kms of your current location. The “best local price” displayed is the cheapest price we can find at those 7-Eleven stores at that time.
  • Do I need to redeem my Fuel Price Lock voucher at this store?
    You can take your voucher to any 7-Eleven Fuel Store in Australia for up to 7 days. We just show you the local store to ensure you know it’s a current pump price at 7-Eleven.
  • Why do I need to choose the amount of fuel I want to lock?
    We need to lock in that low price. Every Fuel Price Lock is only valid up to the amount of litres you select to lock - so think about how much you normally fill up your car. You can choose any amount between 10L and 150L.
  • Why do I need a 7-Eleven Card balance to lock in the price of fuel?
    It’s the only way to lock in that low price. So make sure you have an active balance on your 7-Eleven card equal to or greater than the total of the Fuel Price Lock you have created.
  • Am I paying for my Fuel when I create my Fuel Price Lock voucher?
    No, there’s no pre-paying when you create your Fuel Price Lock voucher on the App. You only pay for fuel when you fill up in a 7-Eleven store. Remember, once you’ve created a Fuel Price Lock voucher with funds in your 7-Eleven Card, you can use the balance on your 7-Eleven Card, at any time, to purchase any products at 7-Eleven stores in Australia. This won’t affect your Fuel Price Lock voucher.
  • How long is a Fuel Price Lock voucher valid for?
    A full 7 days but remember that it is a single use voucher only. You can check your expiry by accessing your voucher in the app. The time and date will be displayed on the voucher.
  • What happens to my balance if my Fuel Price Lock expires?
    It stays put. Your balance won’t change unless you make a purchase, with your card, in a 7-Eleven store.
  • How do I redeem my Fuel Price Lock voucher?
    It’s all about the app. Visit any 7-Eleven fuel store and fill up your car with your preferred fuel type. When paying for fuel at the counter open the app to your Fuel Price Lock voucher and tell the attendant that you have a Fuel Price Lock. Then, simply scan your voucher to receive your locked price on your preferred fuel type up to the litres you have locked.
  • What if I want to fill up my car with more fuel than I have locked in?
    You can do that. But your locked price will only apply up to the litres locked. The pump price will apply to anything over that amount.
  • What happens if I fill up with less fuel than I have locked in?
    Fuel Price Lock vouchers are good for one fill up. Any remaining litres expire. However, you can always lock in another fuel price.
  • What if the pump price is cheaper when I fill up?
    If the price at the bowser goes lower than your locked in price, don’t sweat it. You’ll only pay the lowest price on the day you fill up.
  • What happens if I fill up my car with a different fuel type to what I’ve locked?
    Make sure you fill what you lock. Your fuel price lock is only valid for the preferred fuel type you selected in the app. You would have to pay the pump price if you change fuel types when filling up.
  • Can I use my Fuel Price Lock voucher multiple times before the 7 days expiry?
    Sorry. They are single use only. Any remaining litres expire. However, you can always lock in another Fuel Price Lock voucher.
  • How do I pay for the Fuel Price Lock?
    The options are many. You can pay via the app, a 7-Eleven Gift Card and eftpos and credit/debit cards as accepted by the 7-Eleven store. Please note that Fleet Card, Motorcharge, Motorpass and 7-Eleven Fuel Card are not accepted for Fuel Price Lock payments. You only pay for your fuel when you fill up in store.
  • How often can I use the Fuel Price Lock?
    One at a time please. You are only entitled to have 1 active Fuel Price Lock voucher, per account, at any one time. You either need to wait 7 days for it to expire, or redeem it in store to initiate a new Fuel Price Lock.
  • How much does it cost to create a Fuel Price Lock voucher?
    Zero. Creating a Fuel Price Lock costs you nothing.
  • Can I view expired or used Fuel Price Lock vouchers?
    You sure can. Just visit the settings menu of the app to view your last Fuel Price Lock voucher.

6 Other Functionality (Store Finder / My Offers)

  • Can I search for 7-Eleven Fuel Stores and see their current prices?
    Yes, for any of the 600+ 7-Eleven stores in Australia. It’s called the Store Finder in the App - where you can find current fuel prices, store addresses, directions, open times and services.
  • Are there any other offers within the app?
    Funny you should ask. In the side menu there is a My Offers section which will display in store offers from time to time. Some of them will be unique to you. All can be redeemed in any 7-Eleven store in Australia. Some conditions will apply.

Make a Good Call and download the Fuel App today.

Conditions apply.
App Store is a registered trademark of Apple Inc. Google Play is a registered trademark of Google Inc.