7-Eleven Employee Helplines

If you have any questions or concerns regarding employment or wage payment practices at a 7-Eleven store, please contact one of the following helplines.

Customer issues should be reported to Customer Service via 1800 247 711 or online.


  • To submit a new wage repayment claim until 31 January 2017
  • For any questions about wage repayment claims submitted prior to 31 January 2017
Ph:   1800 619 802 (Mon-Fri, 8am-8pm)
Web:   http://www.wagerepaymentprogram.com.au/

Established by 7-Eleven and supported by an independent Secretariat to investigate all claims of underpayment of wages by 7-Eleven franchises and make appropriate payments to affected employees. The WRP will close to new claims on 1 February 2017, when they should be submitted via the 7-Eleven Franchisee Employee Helpline below.


  • For all wage-related questions, concerns and underpayment claims from 1 February 2017
  • To raise any issue or concern in regard to misconduct, unethical and illegal activity within 7-Eleven, such as:
    • Unethical, fraudulent or illegal behaviour and actions
    • Refusal to meet employment law or required employment conditions
    • Threatening or malicious behaviour
    • Any other conduct that is a breach of legislation or 7-Eleven policies
Ph:   1800 711 243 (Mon-Fri, 8am-8pm, interpreters available)
Email:   7ElevenHelpline@erstrategies.com.au

The 7-Eleven Franchisee Employee Helpline is a dedicated, external and independent service, operated by a professional services organisation with specialists in capturing and reporting these types of concerns. You may raise your issue or concern anonymously should you wish. However, wage underpayment claims will require your contact details in order to be processed.

Submit an Enquiry

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(optional,but required for wage underpayment claims)
(optional,but required for wage underpayment claims)
(optional,but required for wage underpayment claims)
(Including area code, eg: 03 9000 0000)
(please include as much detail as possible, including the store(s) your concern relates to)


  • To seek help with understanding your rights and responsibilities under Australian workplace laws, including pay, leave and entitlements calculators
  • To seek help resolving workplace issues which may arise
  • To anonymously report a workplace concern
Ph:   13 13 94
Web:   http://www.fairwork.gov.au/

The Fair Work Ombudsman is the Australian Government's workplace regulator working with employees, employers and the community to educate and encourage compliance with Australia's workplace laws.