7-Eleven Employee Helplines

If you have any questions or concerns regarding employment or wage payment practices at a 7-Eleven store, please contact one of the following helplines.

Customer issues should be reported to Customer Service via 1800 247 711 or online.

7-ELEVEN WAGE REPAYMENT PROGRAM

The 7-Eleven Wage Repayment Program closed to new claims on 31 January 2017, but is continuing to process all claims received. If you have any questions regarding a wage repayment claim submitted on or before 31 January 2017, please contact the independent Secretariat. 

Ph:   1800 619 802 (Mon-Fri, 8am-8pm)
Web:   http://www.wagerepaymentprogram.com.au/

New wage repayment claims should be submitted to 7-Eleven’s Internal Investigations Unit here.

7-ELEVEN FRANCHISEE EMPLOYEE HELPLINE

To raise any issue or concern in regard to misconduct, unethical and illegal activity within a 7-Eleven store, such as:

  • Unethical, fraudulent or illegal behaviour and actions
  • Refusal to meet employment law or required employment conditions
  • llegal wage payment practices
  • Threatening or malicious behaviour
  • Any other conduct that is a breach of legislation or 7-Eleven policies

The 7-Eleven Franchisee Employee Helpline is a dedicated, external and independent service, operated by a professional services organisation with specialists in capturing and reporting these types of concerns. You may raise your issue or concern anonymously should you wish.

Ph:   1800 711 243 (Mon-Fri, 8am-8pm, interpreters available)
Email:   7ElevenHelpline@erstrategies.com.au

Submit an Enquiry


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(Including area code, eg: 03 9000 0000)
(please include as much detail as possible, including the store(s) your concern relates to)

FAIR WORK OMBUDSMAN

The Fair Work Ombudsman is the Australian Government's workplace regulator working with employees, employers and the community to educate and encourage compliance with Australia's workplace laws.

  • To seek help with understanding your rights and responsibilities under Australian workplace laws, including pay, leave and entitlements calculators
  • To seek help resolving workplace issues which may arise
  • To report a workplace concern
Ph:   13 13 94
Web:   http://www.fairwork.gov.au/